What time does the site open and close each day?
The site opens at 11am on Friday and Saturday and the bar closes at 11pm on both days. For licensing purposes the site will be vacated by 11.30pm on both Friday and Saturday. On Sunday the site is open from 12 noon til 7pm.
Is there car parking available?
Yes, there is plenty of parking available on-site at Hendra.
Is there transport from Newquay Town Centre?
Please keep an eye on our facebook page and listen to Radio Newquay for updates nearer the time of the festival to find out whether transport will be available to the festival.
Are dogs welcome?
Absolutely. As long as they are well-behaved then we’d love to welcome your furry friends.
Please note that Hendra has a dog policy across the whole site, so please make sure you keep your dog on a lead for the entirety of your visit and clean up after them.
Are children welcome?
However there is a large seating area outside where the stage is, and other cover as well in case the weather turns. Hendra’s award winning facilities, including the OASIS Fun Pool, are all available for use by everyone at resident’s rates where charges apply.
The festival is ‘cash free’ - how do I make a purchase?
The price of beers and ciders are always priced so that you can enjoy the event without too much pain in the pocket. With prices always tending to go up, we won’t be deciding on how much a pint will cost until a bit closer to the event but will post that here as soon as we know. As a guide, the price of any pint of beer, cider or lager for the past three festivals has been £3.
Do you accept card payments?
Yes we do. For purchasing tickets on the gate and tokens you can pay with all major credit and debit cards.
Is there any food available?
There are a number of food outlets available, plus the Hendra outlets including the pizzeria and fish and chip shop will also be open.
If your camping on site, the restaurant offers a really good breakfast to set you up for the day.
Can I leave the site once I’ve entered?
Yes you can. You are welcome to come and go as much as you want – of course, as long as your wristband is valid for the day in question!
How do my tickets arrive?
There are no paper tickets sent to you. Your ticket will be emailed to the email address you provide once the transaction is confirmed. This is normally within a few minutes of ordering but please leave up to 24 hours before enquiring if you have not received them. Before doing so please check you email JUNK folder in case the tickets have ended up in there.
Please ensure that firstname.lastname@example.org is in your Safe Senders list, to avoid it being placed in your junk mail folder.
If you haven’t received your email, please contact us at email@example.com, or by calling 0845 833 4981.
How old do I have to be to buy tickets?
Young people who are under 18 are able to come into the family area of the event providing they are accompanied by a responsible person who is 18 or over. There is no charge made for anyone under 18 entering the site.
Are tickets refundable if I cannot attend?
In the event of the whole Festival (three days) being cancelled for any reason (including Government restrictions or advice relating to COVID), the customer will be entitled to a full refund of any monies paid, including any booking fee applied by the ticket administration company. Alternatively, the customer may choose to transfer their purchase to the 2022 Festival and receive tickets reflecting the corresponding benefits without any further charge even if 2022 ticket prices are higher.
In the event of the customer requiring to cancel their purchase for any reason, up to 14 days prior to the first day of the festival, a refund will be made minus any booking fee which has been paid which will cover administration costs. Requests to cancel less than 14 days prior to the first day of the festival will be dealt with on an individual basis taking account of circumstances and customers should contact the organisers directly at firstname.lastname@example.org to review the options available.
I'm attending a rally at Hendra already - can I come along?
You will be very welcome to join the festival on any days of your stay at the gate-prices which are higher than pre-booked tickets. It is also possible, because of COVID issues, that the festival will be a ‘pre-booked ticket only’ event in which case just dropping in would not be an option. We would strongly recommend you pre-book tickets to avoid disappointment and, in the process, get better value and be reassured with by our refunds policy which allows cancellation up to 14 days before (less booking fee).
Are there discount prices available for CAMRA members or any other groups?
Significant discounts on gate-prices are available by buying tickets online before the event. The earlier they are bought, the better the discount. Discounts apply to 3-day entry tickets and to everyone, so there are no special discounts for specific groups. If you have already booked to be staying at Hendra while the festival is on then please see “I’m attending a rally at Hendra” section above.
Where does the money go?
This is a charity beer festival, organised and run completely by volunteers from Newquay Towan Blystra Lions. Every single penny of profit from the festival will go to support causes in the local area. As Lions, we pay to run the club ourselves, so that ZERO cash is spent on administration.
You can find out more about the work we do and the groups we support here.
Hendra Holiday Park